Contact information

.zx-contact { --zx-navy: #284663; --zx-blue: #5e86a8; --zx-sky: #eaf3f8; --zx-pale: #f6f9fb; --zx-ink: #263a49; --zx-muted: #647480; --zx-line: #dce8ee; color: var(--zx-ink); font-family: Arial, Helvetica, sans-serif; line-height: 1.75; } .zx-contact, .zx-contact * { box-sizing: border-box; } .zx-contact .zx-wrap { width: min(1120px, calc(100% - 36px)); margin: 0 auto; } .zx-contact .zx-hero { padding: 76px 0 72px; background: linear-gradient(115deg, #ffffff 0%, #f2f8fb 50%, #d9ebf4 100%); border-bottom: 1px solid var(--zx-line); } .zx-contact .zx-eyebrow { margin: 0 0 14px; color: var(--zx-blue); font-size: 12px; font-weight: 700; letter-spacing: .18em; text-transform: uppercase; } .zx-contact h1 { margin: 0 0 18px; color: var(--zx-navy); font-size: clamp(36px, 5vw, 62px); font-weight: 600; line-height: 1.12; letter-spacing: -.035em; } .zx-contact .zx-intro { max-width: 760px; margin: 0; color: #526b7d; font-size: 17px; line-height: 1.8; } .zx-contact .zx-cards { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; margin-top: 34px; } .zx-contact .zx-card { padding: 24px; background: rgba(255, 255, 255, .86); border: 1px solid #d7e7ef; border-radius: 12px; } .zx-contact .zx-card-label { display: block; margin-bottom: 7px; color: var(--zx-blue); font-size: 11px; font-weight: 700; letter-spacing: .13em; text-transform: uppercase; } .zx-contact .zx-card-value { display: block; color: var(--zx-navy); font-size: 17px; font-weight: 600; overflow-wrap: anywhere; } .zx-contact .zx-content { padding: 28px 0 72px; background: #fff; } .zx-contact .zx-row { display: grid; grid-template-columns: 250px minmax(0, 1fr); gap: 45px; padding: 34px 0; border-bottom: 1px solid var(--zx-line); } .zx-contact .zx-label { display: flex; align-items: flex-start; gap: 13px; } .zx-contact .zx-number { padding-top: 3px; color: #80aac3; font-size: 12px; font-weight: 700; letter-spacing: .08em; } .zx-contact h2 { margin: 0; color: var(--zx-navy); font-size: 19px; font-weight: 600; line-height: 1.4; } .zx-contact .zx-copy p { margin: 0 0 13px; font-size: 15px; } .zx-contact .zx-copy p:last-child { margin-bottom: 0; } .zx-contact .zx-business { display: grid; grid-template-columns: 250px minmax(0, 1fr); gap: 45px; margin-top: 42px; padding: 35px; background: var(--zx-sky); border: 1px solid #d5e7f0; border-radius: 14px; } .zx-contact .zx-business h2 { font-size: 22px; } .zx-contact .zx-details { display: grid; gap: 13px; } .zx-contact .zx-detail { display: grid; grid-template-columns: 170px minmax(0, 1fr); gap: 16px; padding-bottom: 13px; border-bottom: 1px solid #d2e2eb; font-size: 14px; } .zx-contact .zx-detail:last-child { padding-bottom: 0; border-bottom: 0; } .zx-contact .zx-detail span { color: var(--zx-muted); } .zx-contact .zx-detail strong { color: var(--zx-navy); font-weight: 600; overflow-wrap: anywhere; } .zx-contact .zx-note { margin: 17px 0 0; color: var(--zx-muted); font-size: 14px; } .zx-contact .zx-question { margin-top: 30px; padding: 28px 32px; background: var(--zx-pale); border-left: 4px solid #72a5c2; border-radius: 0 12px 12px 0; } .zx-contact .zx-question h2 { margin-bottom: 6px; font-size: 22px; } .zx-contact .zx-question p { margin: 0; font-size: 15px; } @media (max-width: 760px) { .zx-contact .zx-hero { padding: 55px 0; } .zx-contact .zx-cards { grid-template-columns: 1fr; } .zx-contact .zx-row, .zx-contact .zx-business { grid-template-columns: 1fr; gap: 15px; } .zx-contact .zx-business { padding: 26px 22px; } .zx-contact .zx-detail { grid-template-columns: 1fr; gap: 2px; } .zx-contact .zx-question { padding: 24px; } }

π’›π’†π’™π’—π’–π’π’Šπ’Žβ„’ Β· Customer care

How can we help?

Have a question about our bathroom products, an existing order, shipping, tracking, payment, a return, or a refund? Contact the π’›π’†π’™π’—π’–π’π’Šπ’Žβ„’ customer support team and we will be happy to assist you.

Email service@zexvulim.com
Phone +86 4000100100
Customer service hours 8:00 AM – 10:00 PM Daily
01

Questions About an Existing Order

For help with an order, email service@zexvulim.com with your order number and the email address used at checkout. Tell us what you would like us to check so we can locate the order and respond with relevant information.

02

Problems With Your Order

If a bathroom product arrives damaged, incorrect, or incomplete, include your order number, a brief description of the problem, and clear photographs of the product and packaging where relevant. This helps our team review the issue and explain the available resolution.

03

Before Returning an Item

Contact us before sending an item back. Do not automatically send returns to our registered business address. Once your request is reviewed, our team will provide the appropriate return instructions and destination if the return is approved.

04

Response Time

We aim to respond to customer support inquiries within 24 hours. Requests requiring order verification, carrier information, or additional review may take longer. Our customer service hours are 8:00 AM – 10:00 PM Daily.

Company details

Business & Contact Information

Brand name π’›π’†π’™π’—π’–π’π’Šπ’Žβ„’
Legal company name Guangzhou Yuanxiang Trading Co., Ltd.
Website zexvulim.com
Business address Room 301, No. 8, Lane 15, Chaoyang North Street, Shipai, Tianhe District, Guangzhou, Guangdong Province, China
Customer support email service@zexvulim.com
Customer support phone +86 4000100100
Customer service hours 8:00 AM – 10:00 PM Daily

π’›π’†π’™π’—π’–π’π’Šπ’Žβ„’ is owned and operated by Guangzhou Yuanxiang Trading Co., Ltd.

Still have a question?

Email service@zexvulim.com or call +86 4000100100 during our customer service hours: 8:00 AM – 10:00 PM Daily. For order-specific questions, please include your order number.