After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days. During promotions, high order volumes, or other busy periods, processing may take up to 5 business days.

Business days exclude weekends and applicable public holidays. Processing time begins after an order is confirmed and is separate from transit time.

After dispatch, delivery to addresses in the United States is generally estimated at 10–15 business days. This is an estimate rather than a guaranteed arrival date. Actual delivery can vary with the destination, carrier operations, weather, customs procedures where applicable, and other circumstances outside our control.

Available shipping options and their charges are shown during checkout. You can review the applicable shipping cost and final order total before submitting payment.

Orders may be fulfilled from different locations depending on inventory availability, the bathroom product ordered, and the destination. The physical shipping origin shown on a parcel may differ from our registered business address. Items in the same order may arrive in separate shipments and have different tracking details.

When tracking information becomes available, a shipping confirmation with the relevant details will normally be sent to the email address provided at checkout.

A tracking number may be created before the carrier records its first scan. Please allow time for tracking updates to appear after the shipping confirmation is sent.

Please check your name, street address, apartment or unit number, postal code, and contact details before placing an order. If you notice an error, contact us as soon as possible at service@zexvulim.com with your order number and the correct details.

We will try to help if fulfillment has not started, but address changes cannot be guaranteed once shipment preparation or transit is underway. Additional delivery costs caused by an incorrect, incomplete, or undeliverable address supplied at checkout may be the customer's responsibility.

Delivery availability for P.O. boxes, APO/FPO addresses, and U.S. territories depends on the product, destination, and carrier. Enter your address at checkout to view available shipping options. If no shipping option appears, we may be unable to deliver to that address.

Tracking updates can be delayed as parcels move between facilities or carrier networks. If tracking has not updated for an extended period, or your shipment appears significantly delayed, email service@zexvulim.com with your order number. We will review the available information and, where appropriate, contact the carrier or fulfillment partner.

If your parcel appears lost, contact us with your order number so we can investigate its tracking and delivery circumstances. Once the available information has been reviewed, we will advise you of an appropriate resolution, which may include a refund, replacement shipment, or another reasonable solution where applicable.

If tracking shows “delivered” but you cannot find the parcel, please check the delivery location, any safe place or mailroom, household members, neighbors, and the carrier's delivery details. If the package still cannot be located, contact us with your order number so we can review the circumstances. A carrier's delivered status does not automatically prevent us from reviewing your report.

If a bathroom product arrives damaged, an item is missing, or you receive an incorrect item, contact us promptly at service@zexvulim.com. To help us review the issue, please provide:

• Your order number;
• A clear description of the issue;
• Photographs or a video showing the item and the issue; and
• Where relevant, a photograph of the exterior packaging and shipping label.

After we review and confirm an error attributable to us, we will provide an appropriate refund, replacement shipment, or other resolution for that error.

𝒛𝒆𝒙𝒗𝒖𝒍𝒊𝒎™ primarily serves customers in the United States. If delivery to another destination is available, the applicable shipping options will be displayed at checkout.

International deliveries may be subject to customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states that these charges are included, they are generally the recipient's responsibility.