๐๐๐๐๐๐๐๐โข ยท Customer care
How can we help?
Have a question about our bathroom products, an existing order, shipping, tracking, payment, a return, or a refund? Contact the ๐๐๐๐๐๐๐๐โข customer support team and we will be happy to assist you.
Questions About an Existing Order
For help with an order, email service@zexvulim.com with your order number and the email address used at checkout. Tell us what you would like us to check so we can locate the order and respond with relevant information.
Problems With Your Order
If a bathroom product arrives damaged, incorrect, or incomplete, include your order number, a brief description of the problem, and clear photographs of the product and packaging where relevant. This helps our team review the issue and explain the available resolution.
Before Returning an Item
Contact us before sending an item back. Do not automatically send returns to our registered business address. Once your request is reviewed, our team will provide the appropriate return instructions and destination if the return is approved.
Response Time
We aim to respond to customer support inquiries within 24 hours. Requests requiring order verification, carrier information, or additional review may take longer. Our customer service hours are 8:00 AM โ 10:00 PM Daily.
Company details
Business & Contact Information
๐๐๐๐๐๐๐๐โข is owned and operated by Guangzhou Yuanxiang Trading Co., Ltd.
Still have a question?
Email service@zexvulim.com or call +86 4000100100 during our customer service hours: 8:00 AM โ 10:00 PM Daily. For order-specific questions, please include your order number.