Eligible products may be returned within 30 calendar days after confirmed delivery. To remain within the return period, contact us before the 30-calendar-day period ends. Return eligibility remains subject to the conditions below.

Before sending an item back, email service@zexvulim.com and provide:

• Your order number;
• The name or description of the product you wish to return;
• The reason for the return;
• Relevant photographs or videos where appropriate; and
• For a damaged or incorrect order, photographs of the exterior packaging and shipping label.

Customer support will review your request and provide the appropriate instructions if the return is approved.

Unless the product arrived damaged, defective, incomplete, or incorrect, an eligible return should be complete, unaltered, and not intentionally damaged. Please include all parts and accessories originally supplied with the item, use its original protective packaging where reasonably possible, and provide proof of purchase or the order number.

Opening the shipping package does not automatically make a product ineligible for return, provided the product otherwise meets these conditions. Reasonable inspection of the item is permitted.

Minor differences in the finish, texture, tone, surface details, dimensions, or weight of a bathroom product may occur. Such minor differences are not automatically defects.

If you decide that you do not prefer the color, finish, texture, or overall appearance of the product received, you may request a return within the applicable 30-day period. Unless there is a confirmed product or fulfillment problem, this is treated as a preference-based return.

Do not automatically send merchandise to our registered business address. After reviewing your request, we will provide the appropriate return address and instructions. A parcel sent to an address that we have not provided for the return may be delayed, rejected, or lost.

Certain items may not qualify for a preference-based return because of personalization, condition, safety, or another legitimate reason. These may include:

• Personalized products;
• Products clearly identified as final sale or non-returnable before purchase;
• Items materially altered or misused after delivery for reasons unrelated to an original product problem; and
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless clearly identified as final sale or non-returnable before purchase, subject to applicable consumer rights.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label where relevant.

After review and confirmation, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost for an error attributable to us.

For a preference-based return, such as a change of mind, an incorrect customer selection, or a preference about appearance, the customer is generally responsible for return shipping costs. Original shipping charges are generally not refundable for preference-based returns.

For a confirmed damaged, defective, incorrect, or incomplete order caused by an error attributable to us, we will provide a resolution without requiring you to pay additional costs caused by that error. No restocking fee is charged for an approved return.

For a preference-based return, use a trackable shipping service and keep your shipping receipt and tracking number until the return is complete. We cannot guarantee receipt of a package shipped without tracking or sent to an address not provided in our return instructions.

The customer is generally responsible for a preference-based return package until it arrives at the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable conditions are satisfied. Once the return is received and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may need additional time to post the credit after the refund is issued.

Approved refunds are normally issued to the original payment method used for the order. If that method is no longer available, contact customer support so we can review an appropriate alternative where permitted.

Depending on the issue and circumstances, we may offer an approved resolution without requiring the item to be returned. Customer support will explain any such arrangement.

Exchanges depend on current inventory and product availability. Minor differences in finish, tone, texture, or other product details may occur between individual items. If the requested replacement is unavailable, we may offer an applicable refund or help you place a new order for a different available product.

Submit a cancellation request as soon as possible after placing an order. We will try to cancel an order before fulfillment begins, but cancellation cannot be guaranteed once processing, packaging, or shipment preparation has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment. If an order has shipped, the applicable return conditions will apply.

This policy explains our standard return and refund process. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.